Area residents air cable service woes

By Staff
Leada DeVaney, Hartselle Enquirer
Long wait times, troubles with billing and no local office – those are just some of the problems Hartselle residents said they have with Charter Cable.
Hartselle's City Council held a public hearing Tuesday night to discuss Charter's service and future in the area. The city is in the process of renegotiating its contract with Charter.
The top issue for most customers was the lack of a local service office in Hartselle.
"We'd like to see the office come back here so we can be a part of them and they can be a part of us," Rustic Lane resident Zeb Green said.
Charter closed its Hartselle office earlier in the year. Company officials said Tuesday night they have no plans to reopen the local office.
According to Christine Mosca, Government and Public Relations Manager for Charter, all customer service calls are handled out of Birmingham but technical help is local. She added payments can be made at any Western Union location. Western Union charges $1 per payment.
Mosca said Charter has revamped its call center and service policies to make up for the lack of the local office.
That's not enough for some people.
"It's a major inconvenience to drive to Decatur (to make a payment," Councilman Tom Chappell said. "A lot of people want to have someone they can talk to and not deal with someone over the phone."
The system also has a new North Alabama Operations Manager, Mike Akins. Akins said people can call his cell phone number, 256-810-3800, 24-hours a day for service needs.

Eva

Community class reunion celebrates Morgan schools

FRONT PAGE FEATURED

Hats off: Class of 2024 graduates from Hartselle High School

FRONT PAGE FEATURED

City adjusts garbage routes for Memorial Day

Falkville

Larry Madison has been a pillar in Falkville for four decades

Hartselle

Hartselle trio nominated for two K-LOVE awards

Hartselle

Hartselle students chosen to attend Girls State

FRONT PAGE FEATURED

Hartselle Kiwanis Club continues scholarly legacy with annual golf tournament

Editor's picks

Heartbreaking finish: Hartselle comes up a run short in state baseball finals

Decatur

Fallen Morgan County officers remembered, families honored  

FRONT PAGE FEATURED

Hartselle drops Game 1 to Hillcrest, needs two wins for state title

FRONT PAGE FEATURED

Despite title loss, Hartselle thankful for state experience 

Editor's picks

Hartselle baseball legend dies

Breaking News

Hartselle baseball legend William Booth dies at 79

At a Glance

ALDOT patching area of Thompson Road tomorrow, Thursday

At a Glance

Spring-time market day in Hartselle scheduled for May 18 

Hartselle

New Crestline Elementary School welcomes students

FRONT PAGE FEATURED

Hartselle industry closing, affecting more than 150 jobs  

FRONT PAGE FEATURED

Habitat for Humanity applications for homeownership available June 3 

FRONT PAGE FEATURED

State seeking death penalty for Fort Payne woman accused of pushing victim off cliff

FRONT PAGE FEATURED

Pilot of ultralight dies in Hartselle plane crash

Editor's picks

Northern lights visible from north Alabama

Hartselle

Hartselle students to attend Boys State

FRONT PAGE FEATURED

High scorers: 42 Hartselle students a part of ACT 30 plus club

FRONT PAGE FEATURED

Hartselle projects budget surplus based on midyear numbers 

x